Junior Cloud Engineer

Make legal technology accessible to everyone

At Saga, we're building the intelligence that helps lawyers think faster, work smarter, and stay in control of their craft. Our AI platform blends legal reasoning with machine precision to make complex work simpler, sharper, and more human.

We're gaining momentum. Lawyers rely on us for critical work every day, and our growth is accelerating. We're opening a new role that connects product, tech, and customers - someone who'll help us scale without losing what makes us great.

Your role as Junior Cloud Engineer

You'll sit between our customers and our product, making both better. As our first dedicated Junior Cloud Engineer, you are the main technical point of contact for customers and internal teams when it comes to product questions, integrations, and platform behaviour. You help legal teams get real value from our AI platform by solving issues fast, preventing recurring problems, and feeding real world insights back into the product. You work hands on with logs, APIs, workflows, and edge cases, always with the end user in mind. This is a builder role. You are not stepping into a finished support machine. You help design how support works, what good looks like, and how we scale it without losing quality.

What you’ll do:

• Act as the first point of contact for technical questions and product issues

• Debug and reproduce customer facing issues and escalate when needed

• Investigate logs, errors, API requests, and AI workflow behaviour

• Translate customer pain points into clear insights for Product and Engineering

• Create and maintain technical documentation, guides, and solution examples

• Work closely with Engineering, Legal Research, Product, and Infra teams

• Improve onboarding and self serve support to reduce inbound tickets over time

What you bring to our team

You're motivated by solving real problems for real people. You stay composed under pressure, enjoy the challenge of debugging complex issues, and know how to explain what went wrong in plain language. You care about user outcomes and understand the technical side well enough to get them there. You also bring:

• 3+ years of experience in a technical support or technical success role

• Hands on experience troubleshooting SaaS platforms, APIs, and integrations

• Debugging skills with logs, errors, reproductions, and API flows

• Interest in AI workflows including LLM usage, embeddings, RAG, and token limits

• Clear written communication skills for documentation and user guidance

• Ability to explain technical concepts to non technical users

• Fluency in English is required. Any additional European language is a plus.

What we offer in return

Saga is built on the belief that better legal technology should serve everyone, not just those

with the biggest budgets. We offer you a genuine opportunity to make legal AI accessible to

professionals who truly need it. The autonomy is real, the growth path is clear, and what you

build will help shape how an entire market adopts AI.

We also offer:

• A strong base salary, aligned with your experience and local standards

• Solid benefits, in line with local laws, including time off and holiday pay

• Direct impact from day one, your work shapes how legal work is done in practice

• Autonomy to experiment and build, with the support to make it work

• A hybrid setup with flexibility to work from home and our hubs in Oslo and Amsterdam

• Work across the full spectrum, from client-facing to refining technology with developers and other legal professionals

• Be part of a team of legal professionals building the future of legal work

• English is our main working language, with a strong Norwegian team collaborating day to day

• An annual learning budget for conferences, courses and certifications

Our process

If all this sounds like your kind of challenge, we’d love to hear from you.