Customer Success Manager

At Saga, we’re building the intelligence that helps lawyers think faster, work smarter, and stay in control of their craft. Our AI platform combines legal expertise with AI to simplify complex legal work.

Our platform is scaling fast. More law firms are adopting Saga, usage is deepening and expectations are rising. That means Customer Success is no longer just about support, it’s about driving real adoption, measurable value and long-term partnerships. We are building this function in Norway and looking for someone who takes ownership of how our customers succeed and grow with us.

We’re hiring a Customer Success Manager (Norway) to drive adoption, retention and expansion across our Norwegian customer base.

Your role as Customer Success Manager

You own the full post-sale journey for a portfolio of Norwegian law firms, from onboarding and training through to renewals and expansion. You ensure our product is not only implemented, but actively used and delivering real value. You translate an advanced AI product into something clear, relevant and trustworthy for busy lawyers, and build strong relationships that make firms want to grow with us. This is a newly created role with real scope to shape how Customer Success operates in Norway, and how we scale it over time. This role is critical to ensuring that our customers realise the full value of Saga, and that we scale long-term partnerships in the Norwegian market.

You will also:

• Plan and execute structured onboarding - kick-offs, configuration, training and first value delivery - so new customers get up and running fast and with confidence

• Run regular business reviews with key stakeholders, using clear success plans and usage data to guide adoption and demonstrate ROI

• Monitor portfolio health proactively, spotting drops in engagement or churn risk early and taking action before it becomes a problem

• Identify and drive upsell and expansion opportunities (additional users, modules, adoption programmes) in close collaboration with the Sales team

• Be the voice of Norwegian customers internally - channelling product feedback, regulatory context and market-specific needs to Product and Engineering

• Build and standardise the CS playbook for Norway: templates, processes, dashboards and routines that scale as the portfolio grows

What you bring to our team

• Experience in a customer-facing B2B SaaS role - whether that's Customer Success, Account Management or a similar function - where you've owned retention and growth in a portfolio of professional or enterprise clients

• A commercial mindset paired with genuine relationship-building instincts: you're comfortable identifying upsell opportunities and having honest conversations with senior and partner-level stakeholders, without ever coming across as pushy

• Comfort with AI tools in your own workflow and the ability to explain generative AI - its capabilities, limitations and data/privacy considerations - in a way that builds trust with lawyers and IT stakeholders

• Structured, proactive and results-motivated: you track what matters, follow through on commitments and build processes where none exist yet

• Fluency in Norwegian and strong English, with the confidence to run high-stakes conversations at partner level, and the independence to manage your portfolio without constant oversight

Why join Saga
You’ll join at a moment where the product is strong, but how we build and scale Customer Success in Norway is still taking shape. That means real ownership. You won’t be stepping into a fixed system, you’ll help define how we support, grow and retain our customers in this market. Your work will be visible, used and felt immediately, directly influencing how customers experience Saga and how we grow as a company.

We also offer:

• A strong base salary, aligned with your experience and local standards

• Good benefits, in line with Norwegian law, including time off, holiday pay, pension and insurance

• Direct impact from day one: your work ensures customers not only adopt Saga, but succeed with it.

• Autonomy to experiment and build, with the support to make it work

• A hybrid setup with flexibility to work from home and our hubs in Oslo and Amsterdam

• Work across the full spectrum, from client-facing to refining technology with developers and other legal professionals

• Be part of a team of legal professionals building the future of legal work

• English is our main working language, with a strong Norwegian team collaborating day to day

• An annual learning budget for conferences, courses and certifications

  

  
  

Our process

If all this sounds like your kind of challenge, we’d love to hear from you.